Follow these steps to return an item: 

1. Click here and log in with the email used for your purchase.
2. Choose the item(s) you want to return and select a reason for each item. This will help us improve our products and services! 
3. Select your preferred refund method. You can: 

• Refund to Original Payment Method – receive the amount back to your original payment method. 
• Store Credit with 10% Bonus – enjoy a 10% additional store credit for future purchases! (Our gift cards never expire.) 

1. Once submitted, our team will review your return request. You’ll receive a confirmation email once it’s approved, along with instructions on how to send your item(s) back to us. 
2. Package your item(s) securely and use the provided return label (if applicable) or your preferred shipping method. Be sure to save your tracking information! 
3. After receiving and reviewing your return, we’ll process your refund within 14 working days. You will receive email confirmation once the refund or store credit is applied. 

You can return your order within 14 days of receipt.

Jewelry must be returned in its original, pristine condition. All packaging, including boxes and bags, should be intact and undamaged. Items must be new and unworn. Unfortunately, we cannot process refunds for jewelry that shows signs of wear or damage. Whenever possible, please use the original packaging for your return.

To help reduce CO₂ emissions and waste, we currently do not offer free returns.

We have different options regarding refunds:

• Refund to the original payment method.
• Store Credit with 10% Bonus – Enjoy a 10% additional store credit for future purchases! (Our gift cards never expire.)

Once your return has been received and approved, we will process your refund within 14 working days, provided that the items are returned in their original condition.

We currently do not offer exchanges. However, you are welcome to return your purchase for a refund and place a new order for the desired item. For more information, please refer to our return policy.

We ship exclusively within Europe. Shipping times vary by country and will be provided at checkout. Estimated delivery dates are based on normal processing times, though customs procedures or other unforeseen circumstances may occasionally cause delays.

Orders are processed within 2-3 business days, with delivery times varying depending on the destination within Europe. Estimated delivery dates will be provided at checkout.

Yes, we offer free shipping within Europe for orders over €100. For orders under €100, shipping fees are calculated at checkout based on your location.

Yes, all our jewelry is crafted with materials that are free from nickel. We use 925 Sterling Silver as the base metal of all our designs, 18K Gold plating, and Rhodium plating, which are all gentle on sensitive skin and hypoallergenic. We prioritize quality and safety.

Our jewelry is crafted with high-quality materials: 925 Sterling Silver as the base metal, 18K gold and rhodium plating, Premium cubic zirconia 5A & 8A, Moissanite and Shell pearls. Each piece is designed to be durable while maintaining an elegant appearance.

Learn more about our materials and quality!

To keep your jewelry in perfect condition, avoid direct contact with water, perfumes, and harsh chemicals. Gently wipe with a soft cloth after each use and store it in a jewelry box or pouch to prevent scratches.

Remember:

Your jewelry should be the last thing you put on and the first thing you take off.