Return Policy

You may request a return within 30 calendar days after delivery. This voluntary return policy applies to eligible orders delivered in the European Union, European Economic Area and United States and is in addition to any mandatory consumer rights.

EU and EEA statutory right of withdrawal

EU and EEA consumers have a statutory 14-day right to withdraw from an online purchase without giving a reason, subject to applicable legal exceptions. The period begins on the day after you, or a person designated by you, receives the order.

To exercise this right, notify us within the 14-day period through your customer account, our contact form, by emailing info@robertaamsterdam.com, or by using the model withdrawal form in our Terms & Conditions. After notifying us, return the products without undue delay and no later than 14 days after your notice.

Condition of returned items

During the statutory withdrawal period, you may inspect a product as you reasonably could in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning.

For a return made under our voluntary 30-day policy after the statutory period, the product must be unworn, undamaged and returned with its original tags, accessories, hygiene seals and jewelry packaging.

Items that cannot be returned

• Personalised or engraved jewelry;
• Sealed earrings or other sealed piercing jewelry after the genuine hygiene seal or sealed hygiene packaging has been broken; and
• Any other product legally excluded from withdrawal.

A “Final Sale” label does not remove statutory EU or EEA withdrawal or conformity rights where those rights apply.

Return shipping

Return shipping is not complimentary. You are responsible for the direct return cost unless the product is defective, damaged or incorrect, we have agreed to cover the cost, or applicable law requires otherwise.

Use a tracked shipping service and keep proof of postage until the return is complete. If we provide a prepaid return label, its cost may be deducted from the refund unless the return results from our error or a product defect.

Refunds

For an EU or EEA statutory withdrawal of a complete order, we will refund the payments received, including the cost of our least expensive standard delivery method. Any additional cost for a more expensive delivery option, such as express delivery, is not refundable unless required by law.

Statutory withdrawal refunds are processed no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the returned products or you provide evidence that they were sent back, whichever occurs first.

For an eligible return under our voluntary 30-day policy after the statutory period, we refund the purchase price of the returned product. Original shipping charges are not refundable unless the product was defective, damaged or incorrect, or applicable law requires a refund.

Refunds are issued to the original payment method. Where offered, you may instead choose store credit with a 10% bonus; Roberta Amsterdam gift cards do not expire. You will receive an email when the refund or store credit has been issued.

Exchanges

We do not currently offer direct exchanges. You may return an eligible purchase and place a new order for the item you prefer.

How to start a return

1. Sign in to your customer account using the email address from your order.
2. Select the item or items you want to return, choose a reason and select your preferred refund method.
3. Submit the request. Once approved, you will receive return instructions by email.
4. Package the products securely and send them using the instructions provided.

For more detail, including the model withdrawal form, see our Terms & Conditions.